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Last updated: September 29, 2026
Fortunica Casino collects and processes data to operate a secure, mobile-first gaming service. Our practices are built around clear purposes: account management, payment processing, fraud prevention, compliance with Curaçao Gaming Authority requirements, and delivering a superior live casino and game-show experience. We emphasise transparent handling of personal information while enabling on-the-go play via our app and mobile channels.
We gather identity details, contact information, device and usage telemetry, transactional records, and chat transcripts from our chatbot. We also collect technical data required to maintain performance and deliver push notifications when you opt in. Data minimisation and purpose limitation guide what we collect and how long we retain it.
Personal data categories include name, date of birth, address, email, and phone number. Financial and payment data includes transaction metadata and wallet identifiers tied to payment methods you select. We may collect verification documents for age and identity confirmation where required by regulation.
Technical and behavioural data includes IP addresses, device identifiers, app version, session logs, and game-play history. For chatbot users, conversation logs are retained to help improve responses and verify account instructions. Analytics data is pseudonymised where possible to support product improvements.
Your data enables core functions like opening accounts, processing deposits and withdrawals, settling bets, and preventing abuse. We use behavioural insights to personalise game suggestions and to tune our extensive live casino and game-show offerings for mobile users. Processing also supports regulatory reporting and anti-money laundering checks.
We send transactional and service messages related to your account. Marketing messages and promotional offers are only sent with your consent; you can withdraw marketing consent at any time via app settings. Our promotional mechanics include bonuses such as a 100% welcome match up to €1,000 and 50 extra spins, and other offers available to eligible players.
We share data with service providers who enable payments, identity verification, analytics, hosting, and game delivery. Our provider network includes Novomatic, Playson, Evoplay, Booongo (BNG), Gamzix, Ela Games, Hacksaw Gaming, Slotopia, and Swintt. Each partner receives only the data necessary to perform their service and operates under contractual data protections.
We disclose information to legal authorities, financial institutions, and fraud prevention bodies when required by law or to protect the safety of players and the integrity of our platform. We do not sell personal data and we enforce strict access controls with our processors.
You have rights to access, correct, restrict, or delete personal data in many jurisdictions. Requests are verified to prevent unauthorised disclosures. Some requests may be limited by legal obligations such as anti-money laundering retention requirements or ongoing dispute resolution needs.
For marketing preferences, you may opt out via app settings. If you enable push notifications, you can revoke permission through your device settings. We provide in-app tools to manage account and communication preferences efficiently for mobile-first players.
Fortunica Casino employs encryption, multi-factor authentication where appropriate, role-based access controls, and regular vulnerability testing to protect data. We monitor systems for suspicious activity and maintain incident response plans to address potential breaches quickly and transparently.
Our mobile infrastructure is hardened to protect push tokens, session data, and in-app messaging. We work with external security specialists to validate our defences and update controls as threats evolve.
We retain personal data only as long as necessary to fulfil the purposes for which it was collected or to meet legal and regulatory obligations. Retention periods vary by data category and may be extended to support investigations or to comply with Curaçao Gaming Authority and financial regulations.
When data is no longer required, we securely delete or anonymise records. Some records, such as transaction logs used for anti-money laundering checks, may be retained for extended periods and are subject to strict access restrictions.
If you need to exercise your rights, report a security concern, or request clarification about our practices, use the in-app support options or account management tools. We verify identity before processing sensitive requests to protect your privacy. For general platform information, see our main site home.
Fortunica Casino is licensed by the Curaçao Gaming Authority and focuses on mobile-first play, a broad live casino and game-show selection, and fast on-the-go access via our app and chatbot. We are committed to protecting your data and continually improving controls to keep your information safe.